{"id":6389,"date":"2023-12-14T16:05:15","date_gmt":"2023-12-14T21:05:15","guid":{"rendered":"https:\/\/www.citationcanada.com\/?post_type=glossary&#038;p=6389"},"modified":"2024-07-10T10:18:56","modified_gmt":"2024-07-10T10:18:56","slug":"performance-improvement-plans","status":"publish","type":"glossary","link":"https:\/\/www.citationcanada.com\/fr\/glossary\/performance-and-people-management\/performance-improvement-plans\/","title":{"rendered":"Performance improvement plans"},"content":{"rendered":"<section class=\"block block--glossary-banner mt-0\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-40 pb-lg-60 bg-color-black bg-swirls-none fg-color-white border-radius-bottom-left-default border-radius-bottom-right-default\">\n        <div class=\"container\">\n              <div class=\"row flex-center flex-lg-between flex-middle text-center text-lg-left mt-lg-20\">\n  <div class=\"col-lg-6 order-2 order-lg-1 mt-30 mt-lg-0\">\n          \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        HR Glossary\n      <\/span>\n\n              <\/a>\n                        <span class=\"font-weight-semibold mx-10\">\/<\/span>\n      \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/performance-and-people-management\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        Performance and People Management\n      <\/span>\n\n              <\/a>\n                        <span class=\"font-weight-semibold mx-10\">\/<\/span>\n      \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/performance-and-people-management\/performance-improvement-plans\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        Performance improvement plans\n      <\/span>\n\n              <\/a>\n            <\/div>\n  <\/div>\n<div class=\"row mt-40 mt-lg-75\">\n  \n\n  <div class=\"col text-center text-lg-left\">\n    <h1 class=\"font-size-40 font-size-lg-70 mt-0 mb-5\">\n      Performance improvement plans\n    <\/h1>\n\n      <\/div>\n<\/div>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--content\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-30 pb-lg-40 bg-color-grey bg-swirls-none fg-color-black\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col\">\n          <p><!-- wp:heading --><\/p>\n<h2 id=\"h-what-is-a-performance-improvement-plan-pip\" class=\"wp-block-heading\"><strong>What is a performance improvement plan (PIP)?<\/strong><\/h2>\n<p><!-- \/wp:heading --> <!-- wp:paragraph --><\/p>\n<p>A performance improvement plan (PIP) is a structured process that employers use to address and correct issues with an employee\u2019s performance to help the employee meet expected standards. A PIP typically involves specific goals, timelines, and regular feedback. It is essentially an action plan to improve an employee\u2019s performance at work.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:heading --><\/p>\n<h2 id=\"h-when-should-you-implement-a-pip\" class=\"wp-block-heading\"><strong>When should you implement a PIP?<\/strong><\/h2>\n<p><!-- \/wp:heading --> <!-- wp:paragraph --><\/p>\n<p>You should implement a PIP for an employee when you have concerns about their productivity, performance, or leadership. The PIP identifies an area for improvement and offers objectives, strategies for achieving stated objectives, and a timeline to make those improvements. A PIP is best suited for performance issues, such as an employee regularly not attaining their required sales goals or failing to meet deadlines. Poor performance differs from misconduct. Performance problems are often a result of a lack of training, skills, or understanding. Poor performance can be solved through coaching and mentoring provided through a PIP, which is not disciplinary. For cases of misconduct, organizations should use <a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/corporate\/portfolio\/labour\/programs\/labour-standards\/reports\/progressive-discipline.html\" rel=\"nofollow\">progressive discipline<\/a> rather than a PIP.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:heading --><\/p>\n<h2 id=\"h-what-does-a-pip-include\" class=\"wp-block-heading\"><strong>What does a PIP include?<\/strong><\/h2>\n<p><!-- \/wp:heading --> <!-- wp:paragraph --><\/p>\n<p>PIPs are established for a set period (often 90 to 120 days) and involve regular meetings to evaluate the employee\u2019s progress. A PIP typically has four components:<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/p>\n<li>An explanation of the poor performance the plan addresses, including any metrics or key responsibilities that have not been achieved that quantify the poor performance;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>What actions the employee can take to improve their performance;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>What tools, training, or other support the employee can expect to receive throughout the process; and<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The consequence of not successfully attaining the desired performance expectations within the set period.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:heading --><\/p>\n<h2 id=\"h-what-if-an-employee-s-performance-does-not-improve-by-the-end-of-a-pip\" class=\"wp-block-heading\"><strong>What if an employee\u2019s performance does not improve by the end of a PIP?<\/strong><\/h2>\n<p><!-- \/wp:heading --> <!-- wp:paragraph --><\/p>\n<p>At the end of the agreed-upon PIP period, if the employee\u2019s performance hasn\u2019t improved or they haven\u2019t achieved expectations, employers can create a new plan, extend the existing one, or, only after careful consideration and consulting legal counsel, terminate the employee.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Resources:<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/p>\n<li>Performance Improvement Plan Form<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>The Advisory Chronicles: Performance Improvement Plans vs. Progressive Discipline<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Performance Management Best Practice Guide<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><a href=\"https:\/\/www.citationcanada.com\/hr-software\/performance-management\/\">Performance Management tool<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>For more information on PIPs and how they differ from progressive discipline plans, read our blog,\u00a0<a href=\"https:\/\/www.citationcanada.com\/blog\/article\/the-advisory-chronicles-performance-improvement-plans-vs-progressive-discipline\/\">Performance Improvement Plans vs. Progressive Discipline<\/a>.<\/strong><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--glossary position-relative z-5 overlap-below-65px\">\n  <div class=\"block__inner pt-30 pt-lg-40 pb-40 pb-lg-60 bg-color-grey bg-swirls-none fg-color-black border-radius-bottom-left-default border-radius-bottom-right-default\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col\">\n                      <h3 class=\"text-center mb-30\">\n              Explore Other Topics\n            <\/h3>\n                  <\/div>\n      <\/div>\n      <div class=\"row flex-center\">\n        <div class=\"col-lg-11\">\n          <div class=\"d-flex flex-wrap flex-center flex-middle gx-12 gy-14 px-lg-21\">\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/compensation-and-payroll\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"38\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Icon.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Compensation and Payroll\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/end-of-employment\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"30\" height=\"26\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Folder-with-user-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  End of Employment\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/health-and-safety\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"27\" height=\"28\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Health-shield-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Health and Safety\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/hr-policies\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Policy-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  HR Policies\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/legislative-compliance\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Gavel-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Legislative Compliance\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/performance-and-people-management\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"34\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/People-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Performance and People Management\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/recruitment-and-hiring\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"29\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Briefcase-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Recruitment and Hiring\n                <\/span>\n              <\/a>\n                      <\/div>\n        <\/div>\n      <\/div>\n\n      \n      \n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--testimonials-banner\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-40 pb-lg-60 bg-color-white bg-swirls-none fg-color-black\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col-12 col-lg-6\">\n          <div class=\"hero-text mt-36 font-size-25 letter-spacing-body remove-end-margins\">\n            <h3>Technology that\u2019s loved by<br \/>\n<span class=\"fg-color-gradient\">500,000 humans<\/span><\/h3>\n\n          <\/div>\n          <div class=\"mt-35\">\n            <div class=\"ratings-reviews row gutter-x-25\">\n          <div class=\"col-auto mb-20\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"174.41\" height=\"59.84\" viewBox=\"0 0 222.31 76.27\">\n  <defs>\n    <clipPath id=\"google-rating-1\">\n      <rect x=\"54.73\" y=\".74\" width=\"30.4\" height=\"32.13\" style=\"fill:none;stroke-width:0px\"\/>\n    <\/clipPath>\n    <clipPath 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<path style=\"clip-path:url(#google-rating-4)\" d=\"m167.4 2.34 4.59 9.17 10.14 1.53c.2.03.28.28.14.42l-7.31 7.2 1.68 10.12c.03.2-.18.36-.36.26l-9.1-4.73-9.1 4.73c-.12.06-.27.01-.34-.11-.02-.05-.03-.1-.02-.15l1.68-10.12-7.31-7.2c-.1-.09-.1-.25-.01-.34.04-.04.09-.07.15-.08l10.14-1.53 4.59-9.17c.09-.18.35-.18.44 0Z\"\/>\n    <path style=\"clip-path:url(#google-rating-5)\" d=\"m199.82 2.34 4.59 9.17 10.14 1.53c.2.03.28.28.14.42l-7.31 7.2 1.68 10.12c.03.2-.18.36-.36.26l-9.1-4.73-9.1 4.73c-.12.06-.27.01-.34-.11-.02-.05-.03-.1-.02-.15l1.68-10.12-7.31-7.2c-.1-.09-.1-.25-.01-.34.04-.04.09-.07.15-.08l10.14-1.53 4.59-9.17c.09-.18.35-.18.44 0Z\"\/>\n  <\/g>\n  <text style=\"fill:#28292b;font-family:&quot;Avenir Next&quot;;font-size:13.28px;font-weight:400\" transform=\"translate(7.46 22.22)\"><tspan x=\"0\" y=\"0\">3.6\/5<\/tspan><\/text>\n  <path fill=\"#4285f4\" d=\"M30.45 57.03H19.89v3.13h7.49c-.37 4.38-4.02 6.27-7.48 6.27-4.55.02-8.25-3.65-8.27-8.19v-.15c0-4.74 3.67-8.39 8.28-8.39 3.55 0 5.64 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0-4.09-1.72-4.09-4.45s2.05-4.53 4.14-4.53h-.01c1.95-.01 3.95 1.65 3.95 4.5s-2 4.48-3.99 4.48Z\"\/>\n  <path fill=\"#0f9d58\" d=\"M80.39 47.32h3.26v21.8h-3.26z\"\/>\n  <path fill=\"#db4437\" d=\"M92.4 66.65c-2.08 0-3.04-1.14-3.63-2.24l9.92-4.11-.51-1.21c-.96-2.36-3.19-4.33-6.15-4.33-3.75-.01-6.9 2.97-6.9 7.38 0 4.66 3.51 7.42 7.25 7.42 3.13 0 5.06-1.71 6.2-3.25l-2.56-1.7c-.66 1.03-1.77 2.04-3.62 2.04Zm-.24-9.05c1.35 0 2.32.72 2.74 1.58l-6.62 2.77c-.29-2.14 1.75-4.35 3.88-4.35Z\"\/>\n<\/svg>\n\n      <\/div>\n          <div class=\"col-auto mb-20\">\n        \n      <\/div>\n      <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"col-12 col-lg-6\">\n                      <div class=\"testimonial-slider carousel carousel--fade\">\n              <div class=\"carousel__track\" data-glide-el=\"track\">\n                <ul class=\"carousel__slides\">\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>The quality and timely service and support received from Citation Canada was superior to many service providers I have used in the past.<\/h3>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Bruce Baker, MA. CP., HR Director<br \/>\r\nWajax Equipment\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"210\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-300x210.png\" class=\"attachment-medium size-medium\" alt=\"Wajax logo\" srcset=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-300x210.png 300w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-768x538.png 768w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-80x56.png 80w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-150x105.png 150w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-192x134.png 192w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-450x315.png 450w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-767x537.png 767w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo.png 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>Citation Canada has provided our company with a one stop shop for all our HR requirements.<\/h3>\n<p>We enjoy the ease of their training modules, documents, manuals and their knowledgeable advisor support.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Ed Legg, Operations<br \/>\r\nBritespan Building Systems of Ontario\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"86\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2023\/02\/07204209\/testimonial_slider_logo_britespan-1.png\" class=\"attachment-medium size-medium\" alt=\"Britespan Building Systems Inc\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>The service, support, available information and documents are exceptional.<\/h3>\n<p>A definite asset to any company or organization.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Tammy Hehn, Director of Care<br \/>\r\nAccess Healthcare Services Inc.\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"123\" height=\"123\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2023\/02\/07204209\/testimonial_slider_logo_access_health.png\" class=\"attachment-medium size-medium\" alt=\"Access Healthcare Services Inc. Logo\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <p>I have recommended Citation Canada to multiple colleagues at start-ups and larger organizations who don\u2019t have the infrastructure built or are looking for simpler HR solutions.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Diane Slater, Corporate VP of HR<br \/>\r\nSt. Joseph\u2019s Communications\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2022\/11\/07204338\/testimonial_slider_logo_saint_joseph-1.svg\" class=\"attachment-medium size-medium\" alt=\"SJC Logo\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                  <\/ul>\n                                  <div class=\"carousel__arrows\" data-glide-el=\"controls\">\n                    <button class=\"carousel__arrow carousel__arrow--left\" data-glide-dir=\"&lt;\"><span class=\"visually-hidden\">Previous<\/span><\/button>\n                    <button class=\"carousel__arrow carousel__arrow--right\" data-glide-dir=\"&gt;\"><span class=\"visually-hidden\">Next<\/span><\/button>\n                  <\/div>\n                                              <\/div>\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":0,"template":"","topics":[46],"acf":[],"_links":{"self":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/6389"}],"collection":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/types\/glossary"}],"version-history":[{"count":6,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/6389\/revisions"}],"predecessor-version":[{"id":9821,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/6389\/revisions\/9821"}],"wp:attachment":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/media?parent=6389"}],"wp:term":[{"taxonomy":"topics","embeddable":true,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/topics?post=6389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}