{"id":9397,"date":"2024-07-04T14:26:41","date_gmt":"2024-07-04T14:26:41","guid":{"rendered":"https:\/\/www.citationcanada.com\/?post_type=glossary&#038;p=9397"},"modified":"2026-10-08T15:51:00","modified_gmt":"2026-10-08T15:51:00","slug":"progressive-discipline","status":"publish","type":"glossary","link":"https:\/\/www.citationcanada.com\/fr\/glossary\/performance-and-people-management\/progressive-discipline\/","title":{"rendered":"Progressive Discipline"},"content":{"rendered":"<section class=\"block block--glossary-banner mt-0\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-40 pb-lg-60 bg-color-black bg-swirls-none fg-color-white border-radius-bottom-left-default border-radius-bottom-right-default\">\n        <div class=\"container\">\n              <div class=\"row flex-center flex-lg-between flex-middle text-center text-lg-left mt-lg-20\">\n  <div class=\"col-lg-6 order-2 order-lg-1 mt-30 mt-lg-0\">\n          \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        HR Glossary\n      <\/span>\n\n              <\/a>\n                        <span class=\"font-weight-semibold mx-10\">\/<\/span>\n      \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/performance-and-people-management\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        Performance and People Management\n      <\/span>\n\n              <\/a>\n                        <span class=\"font-weight-semibold mx-10\">\/<\/span>\n      \n              <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/performance-and-people-management\/progressive-discipline\/\" class=\"fg-color-white fg-color-pink-hover font-weight-semibold text-transform-uppercase text-decoration-none\">\n      \n      <span class=\"\">\n        Progressive Discipline\n      <\/span>\n\n              <\/a>\n            <\/div>\n  <\/div>\n<div class=\"row mt-40 mt-lg-75\">\n  \n\n  <div class=\"col text-center text-lg-left\">\n    <h1 class=\"font-size-40 font-size-lg-70 mt-0 mb-5\">\n      Progressive Discipline\n    <\/h1>\n\n      <\/div>\n<\/div>\n          <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--content\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-30 pb-lg-40 bg-color-grey bg-swirls-none fg-color-black\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col\">\n          <p><!-- wp:paragraph --><\/p>\n<h2><b>What is progressive discipline?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Progressive discipline is the process of using increasingly serious disciplinary measures to address employee misconduct or other behaviour where the issue is caused by a deliberate action or choice of the employee. The underlying principle of progressive discipline is to use the most appropriate level of discipline to correct the behaviour given the particular circumstance, the employee\u2019s overall work history, and their past disciplinary record.\u00a0<\/span><\/p>\n<h2><b>When should progressive discipline be used?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Progressive discipline may be appropriate when an employee engages in unacceptable conduct or to address violations of workplace rules, policies, or procedures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Examples of unacceptable conduct can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Arriving late, leaving early, or missing days without following proper reporting procedures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wilfully failing to follow workplace policies or procedures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Misusing company equipment or resources;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Repeatedly failing to follow reasonable workplace instructions;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engaging in inappropriate or prohibited workplace conduct; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wilful neglect of workplace duties.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The appropriate response depends on the nature and seriousness of the misconduct. A first-time occurrence may be addressed through coaching or a verbal warning, while multiple occurrences or serious misconduct may warrant bypassing steps in the<\/span><a href=\"https:\/\/www.citationcanada.com\/blog\/article\/managing-workplace-investigations-and-progressive-discipline\/\"><span style=\"font-weight: 400;\"> progressive discipline process<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>What is the progressive discipline process?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A typical progressive discipline process involves several stages.<\/span><\/p>\n<h3><b>1. Verbal warning<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The employer discusses the issue with the employee and explains what behaviour or workplace expectation needs to change. The employee is given an opportunity to understand the concern and correct their behaviour.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An employer should document the conversation even when the initial discussion is verbal.<\/span><\/p>\n<h3><b>2. Written warning<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the behaviour continues, or if the misconduct warrants immediate progression to this step, the employer may issue a written warning. This should clearly explain the issue, the expected improvement, and the potential consequences of further misconduct.<\/span><\/p>\n<h3><b>3. Final warning and possible suspension<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the misconduct continues, or if an employee\u2019s misconduct warrants immediate progression to this stage, the employee may receive a final written warning and, depending on the workplace, a suspension. The employee should understand that further violations may result in termination of employment.<\/span><\/p>\n<h3><b>4. Termination<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the employee continues to engage in unacceptable conduct or their misconduct warrants immediate progression to this stage, the employee may be terminated from their employment, subject to termination provisions found in the applicable employment standards legislation, the employment contract, or any other applicable agreement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These stages are not necessarily applied in the same order or used in every situation. Serious misconduct may warrant more serious disciplinary action at the outset.<\/span><\/p>\n<h2><b>What is the difference between progressive discipline and performance management?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s important to understand that poor performance and misconduct are not the same, and may require different approaches. Both issues need to be properly and promptly addressed, but each has its own process. Progressive discipline and performance management are related but serve different purposes.<\/span><\/p>\n<p><b>Progressive discipline<\/b><span style=\"font-weight: 400;\"> is generally used to address misconduct or a wilful failure to follow established workplace rules, procedures, or policies, or to meet workplace expectations. The focus is on correcting inappropriate behaviour and communicating the consequences of failing to do so.<\/span><\/p>\n<p><b>Performance management<\/b><span style=\"font-weight: 400;\">, on the other hand, helps an employee meet performance expectations. An employee may be struggling because they lack training, resources, direction, or the skills required for their role, rather than because they engaged in misconduct.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In some situations, poor performance can eventually result in disciplinary action, but employers should first understand the reason for the performance issue and determine the appropriate response. In some circumstances, a performance improvement plan may be more appropriate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more information on the difference between <\/span><a href=\"https:\/\/www.citationcanada.com\/blog\/article\/performance-improvement-plans-vs-progressive-discipline\/\"><span style=\"font-weight: 400;\">performance improvement plans and progressive discipline<\/span><\/a><span style=\"font-weight: 400;\"> make sure to click on the link.<\/span><\/p>\n<p><b>Download our free <\/b><a href=\"https:\/\/www.citationcanada.com\/guide\/hrs-toughest-talks\/\"><b>HR\u2019s Toughest Talks Guide<\/b><\/a><b> and get started today!<\/b><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--glossary position-relative z-5 overlap-below-65px\">\n  <div class=\"block__inner pt-30 pt-lg-40 pb-40 pb-lg-60 bg-color-grey bg-swirls-none fg-color-black border-radius-bottom-left-default border-radius-bottom-right-default\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col\">\n                      <h3 class=\"text-center mb-30\">\n              Explore Other Topics\n            <\/h3>\n                  <\/div>\n      <\/div>\n      <div class=\"row flex-center\">\n        <div class=\"col-lg-11\">\n          <div class=\"d-flex flex-wrap flex-center flex-middle gx-12 gy-14 px-lg-21\">\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/compensation-and-payroll\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"38\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Icon.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n            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class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"27\" height=\"28\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Health-shield-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Health and Safety\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/hr-policies\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"20\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Policy-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  HR Policies\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/legislative-compliance\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"26\" height=\"26\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Gavel-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Legislative Compliance\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/performance-and-people-management\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"34\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/People-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Performance and People Management\n                <\/span>\n              <\/a>\n                          <a href=\"https:\/\/www.citationcanada.com\/fr\/glossary\/topic\/recruitment-and-hiring\/\" class=\"glossary__topic  fg-color-black text-decoration-none d-flex flex-middle border-solid border-3px border-radius-50px box-shadow-subtle px-25 py-10\">\n                                  <img decoding=\"async\" width=\"29\" height=\"27\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2024\/06\/07203807\/Briefcase-1.svg\" class=\"w-auto h-100 max-h-28px mr-15\" alt=\"\" \/>\n                                <span class=\"font-size-18 font-weight-semibold line-height-0\">\n                  Recruitment and Hiring\n                <\/span>\n              <\/a>\n                      <\/div>\n        <\/div>\n      <\/div>\n\n      \n      \n    <\/div>\n  <\/div>\n<\/section>\n\n\n<section class=\"block block--testimonials-banner\">\n  <div class=\"block__inner pt-40 pt-lg-60 pb-40 pb-lg-60 bg-color-white bg-swirls-none fg-color-black\">\n        <div class=\"container\">\n      <div class=\"row\">\n        <div class=\"col-12 col-lg-6\">\n          <div class=\"hero-text mt-36 font-size-25 letter-spacing-body remove-end-margins\">\n            <h3>Technology that\u2019s loved by<br 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2.77c-.29-2.14 1.75-4.35 3.88-4.35Z\"\/>\n<\/svg>\n\n      <\/div>\n          <div class=\"col-auto mb-20\">\n        \n      <\/div>\n      <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"col-12 col-lg-6\">\n                      <div class=\"testimonial-slider carousel carousel--fade\">\n              <div class=\"carousel__track\" data-glide-el=\"track\">\n                <ul class=\"carousel__slides\">\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>The quality and timely service and support received from Citation Canada was superior to many service providers I have used in the past.<\/h3>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Bruce Baker, MA. CP., HR Director<br \/>\r\nWajax Equipment\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img decoding=\"async\" width=\"300\" height=\"210\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-300x210.png\" class=\"attachment-medium size-medium\" alt=\"Wajax logo\" srcset=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-300x210.png 300w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-768x538.png 768w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-80x56.png 80w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-150x105.png 150w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-192x134.png 192w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-450x315.png 450w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo-767x537.png 767w, https:\/\/site-media.citationcanada.com\/app\/uploads\/2025\/12\/12171351\/wajax-logo.png 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>Citation Canada has provided our company with a one stop shop for all our HR requirements.<\/h3>\n<p>We enjoy the ease of their training modules, documents, manuals and their knowledgeable advisor support.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Ed Legg, Operations<br \/>\r\nBritespan Building Systems of Ontario\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img decoding=\"async\" width=\"250\" height=\"86\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2023\/02\/07204209\/testimonial_slider_logo_britespan-1.png\" class=\"attachment-medium size-medium\" alt=\"Britespan Building Systems Inc\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <h3>The service, support, available information and documents are exceptional.<\/h3>\n<p>A definite asset to any company or organization.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Tammy Hehn, Director of Care<br \/>\r\nAccess Healthcare Services Inc.\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img decoding=\"async\" width=\"123\" height=\"123\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2023\/02\/07204209\/testimonial_slider_logo_access_health.png\" class=\"attachment-medium size-medium\" alt=\"Access Healthcare Services Inc. Logo\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                      <li class=\"carousel__slide\">\n                      <div class=\"testimonial-slider__slide testimonial-slider__slide--content\">\n                        <div class=\"pb-30 pr-30\">\n  <div class=\"position-relative border-radius-35px bg-color-white fg-color-black box-shadow-solid-pink pt-30 pb-15 px-45 m-9\">\n    <blockquote class=\"quote-opening-mark font-size-20 font-weight-semibold m-0\">\n      <p>I have recommended Citation Canada to multiple colleagues at start-ups and larger organizations who don\u2019t have the infrastructure built or are looking for simpler HR solutions.<\/p>\n\n              <cite class=\"fg-color-pink font-weight-regular font-style-normal\">\n          Diane Slater, Corporate VP of HR<br \/>\r\nSt. Joseph\u2019s Communications\n        <\/cite>\n          <\/blockquote>\n          <div class=\"position-absolute d-flex flex-center flex-middle bottom-0 right-0 translate-middle-negative w-110px h-110px bg-color-white border-solid border-color-pink border-width-2px border-radius-full\">\n        <div class=\"d-flex flex-center flex-middle w-65 h-65\">\n          <img decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/site-media.citationcanada.com\/app\/uploads\/2022\/11\/07204338\/testimonial_slider_logo_saint_joseph-1.svg\" class=\"attachment-medium size-medium\" alt=\"SJC Logo\" \/>\n        <\/div>\n      <\/div>\n      <\/div>\n<\/div>\n\n                      <\/div>\n                    <\/li>\n                                  <\/ul>\n                                  <div class=\"carousel__arrows\" data-glide-el=\"controls\">\n                    <button class=\"carousel__arrow carousel__arrow--left\" data-glide-dir=\"&lt;\"><span class=\"visually-hidden\">Previous<\/span><\/button>\n                    <button class=\"carousel__arrow carousel__arrow--right\" data-glide-dir=\"&gt;\"><span class=\"visually-hidden\">Next<\/span><\/button>\n                  <\/div>\n                                              <\/div>\n            <\/div>\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":0,"template":"","topics":[46],"acf":[],"_links":{"self":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/9397"}],"collection":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/types\/glossary"}],"version-history":[{"count":7,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/9397\/revisions"}],"predecessor-version":[{"id":20247,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/glossary\/9397\/revisions\/20247"}],"wp:attachment":[{"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/media?parent=9397"}],"wp:term":[{"taxonomy":"topics","embeddable":true,"href":"https:\/\/www.citationcanada.com\/fr\/wp-json\/wp\/v2\/topics?post=9397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}