Live HR advice covers the full range of workplace issues Canadian employers face day to day, from terminations, severance, and leave entitlements to performance management, accommodation requests, and responding to harassment complaints. Advisors also help with onboarding questions, policy implementation, and understanding the latest changes to provincial employment legislation. If it involves your people, it’s fair game.

Yes. Citation Canada’s advisors have direct experience across healthcare, construction, retail, transportation, manufacturing, and nonprofit sectors. HR challenges differ significantly by industry. A long-term care facility navigating accommodation and scheduling faces different questions than a construction firm managing contractor classification, or a retailer handling seasonal workforce entitlements. Your advisor will tailor guidance to your industry and province.

During business hours (Monday to Friday, 8 a.m. to 6 p.m. ET), you can reach a senior HR advisor directly by phone without scheduling ahead. For urgent situations such as a same-day termination, a workplace incident, or an escalating employee matter, on-demand access means you won’t be waiting days for a callback when you need guidance right now.

Senior HR advisors are available Monday to Friday, 8 a.m. to 6 p.m. ET, by direct phone call, self-scheduled appointment, or callback request. Unlimited access is included on HR Plus and HR Expert plans, so there’s no reason to hesitate before picking up the phone

Citation Canada also offers live Health and Safety advice through our Safety Expert package. Our H&S advisors provide on-demand support for workplace safety incidents, regulatory compliance, and risk management questions across all Canadian jurisdictions. Visit our Live Health and Safety Advice page to learn more.

Yes. Citation Canada’s HR advisors provide guidance that is province-specific. Whether you operate under the Ontario Employment Standards Act, B.C.’s Employment Standards Act, the Canada Labour Code for federally regulated employers, or any other provincial framework, your advisor will confirm your jurisdiction and tailor the advice accordingly.

The HR Advice Guarantee is an added layer of financial protection available on the HR Expert plan. If you follow Citation Canada’s advice and an employment standards claim arises, the guarantee helps cover your legal defence costs across all Canadian jurisdictions. It reflects our commitment to the quality of guidance we provide on every call. Speak to our team to learn more about what’s covered.